I was in Bangkok to attend a wedding that was held at the Okura Prestige hotel. I booked Novotel Bangkok Ploenchit because it was a 3-minute walk to the wedding venue.
I had to be present for both the morning ceremony and the evening banquet so the proximity was very ideal and convenient for me.
The hotel is a really nice place to stay because the standard double rooms were spacious enough and it basically has everything you need. There are cafes and a 7-11 and an escalator to bring you up to the skytrain station so I don’t see anything to complain about.
My purpose of this post is to highlight a particularly remarkable experience I had when I called room service
You see, my girlfriend twisted her ankle a couple of days ago and she ices it everyday to allow the swell to heal faster. During our stay, as part of her bedtime routine to ice the ankle, I called room service for a bucket of ice. They asked what the ice was for, and I said it was to ice a swollen ankle so they probably should bring some napkins as well. That was it, just a simple request from me and I wasn’t expecting anything else.
A guy showed up very promptly with a bucket filled with ice and also with clean napkins, just as I requested, but about twenty minutes later, I heard some knocking on the door.
I opened the door and was greeted by 2 members of the staff standing outside; one male and one female. They asked if we needed any special assistance for the twisted ankle. I was surprised and very appreciative of their kind gesture, but I thought we were good on our own so I just thanked them for their concern. They then offered to check and assess the injury, which really wasn’t necessary, and provided us with some kind of anti-inflammation gel. We were really touched by such hospitality shown so I sent an email to the front officer manager to make sure the staff get recognized for their considerate and thoughtfulness.
A Bangkok trip is usually a no-frills easy trip, but if I were to come back here again, I will definitely return to Novotel, because I know I will be well taken care of, by service-minded staff who genuinely care and show concern for their guests.