I was told by Google online support that my phone was still under warranty, and no appointments were required, so today I made a trip all the way down to Kallang Avenue. I walked into CTDI, located on the third floor of the Aperia Mall.
The lady at the reception counter ran some online checks and asked me for my original proof of purchase. I told her that I have deleted the original email that Google has sent me, but I still kept a screenshot, to which she actually gladly accepted. What happened next wasn’t that pleasant though, she told me that the warranty for Pixel 3 is only for 12 months so that would mean that my warranty has already expired.
I explained to her that Google online support has assured me that my phone was still under warranty, otherwise I would have looked for more convenient options than to come all the way down. She insisted that my phone’s warranty has already expired and hence for them to fix my faulty power button, it would cost at least $300 for original parts and replacement.
It didn’t make any sense to me so I walked out of the repair centre, with my phone in the same condition that I brought it in.
I still love my phone a lot. The phone itself comes packed with features that are amazing, and the camera is still hella exceptional. I could probably continue using this phone for the next 1-2 years if both hardware and software work properly.
But, when it comes to product support and after-sales, I am sorry but Google falls incredibly short in this area.
It has been 18 months since I have made the switch from iPhone to Android, and Google has also released the Pixel 4 just a few months back. I was expecting the Pixel 4 to be a better version of the Pixel 3 but unfortunately I was left disappointed. There was no doubt that I wasn’t the only one feeling this way because Google didn’t do very well with the Pixel 4 sales.
My Pixel 3 is also starting to come up with several hardware issues, like a wonky power button. It seems to be a common issue as I searched for it online and there has been numerous reports. What happens is that the power button gets very sensitive, even a slight touch triggers it. I removed my case because of this because as the case wraps around the power button, it gets pressed for no reason at all.
Even so, sometimes I give the power button a slight push, maybe to take a screenshot, or when I really have to restart my phone, the power button still remains pressed even though I have already released it. I have had my phone in endless restart loops because the power button is stuck. I had to knock it really hard, like against the corner of my table, to get it back working again.
My phone is still under warranty so why don’t I just get it fixed, you might ask. Well, there is only one service centre in Singapore and reviews about them are quite mixed. Fellow Pixel users have highlighted that process to get your phones checked and repaired can take quite long even with minimal queue.
I tried contacting them once, hoping to resolve my power button issue, but they send me an email informing me to prepare my original proof of purchase. I bought this online from Google Store and I have deleted the email a long time back. I didn’t bother replying them but I would think that Google Store probably still have records of my purchase should I really need to retrieve it.
Other than that, the phone works fine. I am not a gamer so considering the small RAM, I really don’t know how fast can the phone go on a memory-consuming app. I hardly use the speakers but when I did, I was quite amazed that the front-facing speakers actually sounded great. The feature that I really love on the Pixel 3, that you probably can’t find on any other phone in the market right now, is the wide-angle front camera lens.
The latest iPhone 11 and Samsung S20 models do not come with it. Speaking of which, actually even the Pixel 4 does not have the wide-angle front camera lens. This is basically the only reason and also the best reason why I am sticking to my Pixel 3.
The Pixel 5 is expected to be announced later this year, and let’s wait to see what it will come with.
It has been a long time since I did my research on laptops, so when my MacBook Air crashed on me last week, I was kinda stuck I had no idea which were the latest or most competitive models in the current market.
I was contemplating if I should go back to Windows, and probably get a PixelBook Go to complement my Pixel 3. However there was a lack of reviews online and I could not find much (local) support to help me with my choice.
My MacBook Air lasted me 8+ years. I got it midway during university and I still have all my projects saved on it. Throughout the 8 years I only had to get it fixed twice. Once was for a hardware issue and another time was because the battery totally died. I could not get the machine running without directly connecting it to AC power.
My youngest sister bought the latest MacBook Air recently and I thought of doing the same. My previous machine could last me 8 years so I was rather confident that my next purchase will be reliable and durable enough for quite a long time. All retail stores are currently closed due to Singapore Circuit Breaker so my only option was to make my purchase online.
The Apple MacBook Air costs $1449 on the Apple Online Store. It is the base model that comes with dual-core processor, which is good enough for light usage. The quad-core processor costs an additional $150 more, which brings the total to $1599. I added the item to cart and proceeded to do my online check-out when I looked at the price tag and paused for a moment.
The 13″ MacBook Pro costs $1899 which is only an additional $300 more. The base model itself already comes with a faster quad-core processor and a better display than the MacBook Air. There is also a slightly annoying issue on the MBA. I encountered quite a number of times on my MBA when I open multiple tabs or run different apps at the same time, the machine heats up and the fans will start spinning wildly, generating a bit of noise. To be fair, it’s not really a big deal but when it comes to comparing the two, I think this means the MBA will be more prone to overheating issues.
So the choice was clear, I emptied my cart and added the 13″ MacBook Pro instead. I gave Apple hotline a call for them to prioritise my order. They gave me all the standard replies but I requested for my order to be expedited so at least I have something to stay at home with, especially when my old machine died.
It was delivered within 2 working days.
(Never ever leave your laptop on the bed. By doing so, the battery at the bottom is unable to dissipate heat properly and it will cause the machine to overheat.)
First look, space grey looks really metallic and sleek. The keyboard has a nice springy touch and makes typing enjoyable. The Touch Bar is annoying because if I want to adjust the brightness or volume while I’m in the midst of something, I have to to look at the Touch Bar to scroll and adjust. Previously on my MBA, I could just randomly hit the F1 F2 or F11 F12 keys.
USB ports are no longer the norm, so now I have 2 ThunderBolt/USB-C ports of which 1 will be used for the charger. On the other side is a standard audio jack.
I guess there are a lot of new norms now. I just bought a new $1899 laptop without first trying it at a retail store.
I decided to spend 48 hours in Chiang Mai despite just having visited about 3 months ago. Everywhere seemed much quieter this time round for obvious reasons. Flights and hotel prices have dropped drastically. The roads are less congested and malls doesn’t see much human traffic.
Which is also exactly why I thoroughly enjoyed myself. There was no need to queue at popular eateries and cafes are empty for picturesque moments.
For lunch, I decided to pop up Khao Soi Mae Sai. It is a small family operated eatery that probably has about 15 or 20 tables. You write your order on a small paper and pass it to an aunty whom I assume to be the mother, and a young man (I assume son) is the one preparing the orders beside all the large pots of gravy.
Each bowl of Khao Soi is filled with both flat and crispy noodle, and comes with a chicken drum stick. Although the servings are small, the price was very affordable. I could finish 2 bowls by myself. The 3 bowls together won’t cost more than $6. I planned to visit another Khao Soi restaurant for lunch on the second day but I was so satisfied with this and ended up returning here again.
Another place worth visiting is Lert Ros Restaurant. My friend recommended it because it is said to be a legendary haunt in Chiang Mai. I was quite puzzled when my Grab driver dropped me there because it looked to be in the middle of a neighbourhood. There was no store front or signages. My Grab driver then explained that the restaurant itself is actually inside the owner’s house. I walked through the living room and was greeted by a grandpa watching TV. He smiled at me and told me to go straight, walking past the kitchen and was led to a large dining area on the balcony.
I felt that the prices here were slightly on the higher side. It’s the kind of prices you would pay if you were dining in an air-conditioned restaurant in Bangkok. Nonetheless, it was still affordable. I recommend the black pepper crab and also the garlic pepper crayfish. They don’t serve the entire crab but only the pincers and the meatier parts. I guess some people prefer it this way because it’s less messy and easier to peel.
There are plenty of new cafes in Chiang Mai. I think there is at least a new one popping up every corner every week. The ones I went to are not new, but I have read reviews that they have good coffee and it is undeniably so.
Khagee is my favorite. It is also the smallest among the three that I’ve visited, but their coffee is amazing. Did not try anything from their bakery but they are apparently very good too.
I get a lot of my recommendations from randomly scrolling through Instagram. Lately, I noticed more people checking-in at Bhiraj Tower. I have never been, or even heard of this place, but that’s mostly because Bhiraj Tower is located at the other side of town. Bhiraj Tower is where you can find Roots Coffee, which in my humble opinion has the best iced latte in Bangkok, but it is also home to recently opened Ocken.
To be frank, the restaurant has quite a ridiculous and meaningless name but it actually is a combination of octopus and chicken, and hence Ocken. It is aptly named because I have never had octopus this good.
This was just an appetizer and so the serving size was quite small, but trust me I have never enjoyed eating octopus so much in my entire life. I would order another 3 servings of this dish so I can enjoy half of all the octopus legs.
The waiter who attended to us speaks impressive English and was very attentive. He was honest enough to admit that their portions aren’t very generous so it was safe for us to order a pasta and two mains without feeling like we were over-ordering.
This was the mushroom tagliatelle and by sharing among 2 parties, I only managed 2 mouthfuls before the plate was empty. We went for the salmon and ribeye for the mains, but I didn’t enjoy the salmon as much.
The ribeye was served in a standard 200g cut with cognac cream and watercress, which I felt was ok but it doesn’t justify the pricetag. At 1900 baht for the steak, excluding service charge and VAT, it lacked the wow factor that should have came along with what I was paying for.
It was overall quite an enjoyable experience if you know what dishes to order. You can’t go wrong with the octopus, but I would avoid the salmon and steak. The service staff were very hospitable and attentive so that was a redeeming factor.
I chanced upon % Arabica coffee in Kyoto after descending from the Arashiyama bamboo grove. Back then I have never heard of the brand or logo, only remember that I saw a queue formed up outside this cafe beside the river and so I gave it a try.
When I heard that Arabica is making its way to Singapore, I decided to join in the hype. I have never attempted to queue for hours long at Shake Shack or A&W, but since coffee is usually mostly grab and go, I believe the queue will be moving quite fast
I went down on Sunday evening and the queue was about 15 minutes long. It’s not so bad considering that people queue much longer when there’s Starbucks one-for-one.
You can enlarge the menu by clicking on the image.
I had the iced latte which comes in a standard size for $8.
I gave a cup a little shake, and excitedly took my first sip. As the coffee juice gushed up the paper straw and filled my palette, I felt nothing but disappointment.
This wasn’t the coffee I remembered from Kyoto. It’s strong and robust, but I felt like it lacked something. This is average at best.
I took my second and third sip and almost wanted to throw the cup away. This is not coffee. I felt short-changed. Maybe the barista had a bad day. Maybe it lacked quality because they had to keep the queue moving quickly. Everyone around me is taking photos for Instagram. The cafe is beautiful both inside and out, but I am here for the coffee. I need energy juice. The coffee lacks power. I need a boost. I need a kick.
I was prepared to say no, this is not coffee at all, but I decided to give myself one more chance. I told myself to come back here when it’s less busy. Moreover F&B outlets are usually quite inconsistent on their initial days of opening as the staff are all just getting used to.
And so I did.
I went down again on Monday morning and there were probably only 6 people ahead of me.
This time round, I ordered the ice latte single origin for $9. This one had more flavor. I could taste the intenseness and acidity and this was the kick I wanted. It was the boost I needed.
I thought to myself, “Ahh, finally, something decent.” While coffee (and beer) is really important to me, I asked myself how am I able to justify the $9 price tag on this % Arabica Singapore branded iced latte, then I remember myself having a damn good cup for only $7 at Chye Seng Huat Hardware.
And oh yes, watch out for the paper straws at Arabica. They snap too easily.
During the wedding, there were guests who knew I wasn’t local so one of the questions I kept getting was, “So where are you staying at?”
It was easy for me to reply because my hotel was just next door. One of them asked if I have seen this restaurant called Sushi Masa and recommended it to me.
We decided to give Sushi Masa a try one evening, since the restaurant was just behind the hotel.
I had my doubts because the restaurant was empty even at dinner time, but then again Bangkok is never short of Japanese restaurants.
It was a simple menu. Both the chutoro and uni were very fresh so we thoroughly enjoyed them. However the foie gras was overcooked. I had my first piece and I thought maybe it was just this piece, so I went for another and it was overcooked as well. We finished all six pieces and not one was cooked the way we liked. Maybe it was their way of serving the foie gras? We are not sure, but we definitely prefer the ones at Sushi Hiro.